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Privacy Policy – IPD Inc

At alyssaashley.com, our goal is to make your shopping experience safe, convenient and worry-free. Our privacy and security programs make sure that every transaction made at alyssaashley.com is safe and secure. Your privacy is our priority. We are committed to protecting your privacy at all times, in all situations.

Safety

At alyssaashley.com, all of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data so that it can not be read by anyone over the internet. All persons using this website or registering to be a member must be 18 years of age or older. When you provide us with information through the Alyssa Ashley site, we respect your privacy. Please note that this Privacy Policy governs only information provided by the Site. It does not govern any other information or communications that may reference Alyssa Ashley, e.g., communications from retailers or vendors. While maintaining our commitment to your privacy, we do collect personal and non-personal identifiable information about you. Personal identifiable information includes your name, shipping address, billing address, e-mail address and credit card information. We collect this information during the on-line checkout and registration process so that we can properly fulfill your orders and requests. We do not collect personal identifiable information about you, except when you provide it to us. If you would prefer that we not collect any personal identifiable information from you, please do not provide us with any such information. You will be informed what information is required and what information is optional. When you submit your personal identifiable information on the Site, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.

Security

The security of your personal information is important to us. Whenever you enter sensitive information, such as credit card numbers, on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We implement various security measures in accordance with industry standards to protect the security of your personal information both on-line and off-line. This Site takes reasonable steps to protect personal identifiable information as you transmit it to our Site and to protect such information from loss, misuse and unauthorized access, disclosure, alteration, or destruction. You should always keep in mind that no Internet transmission is ever completely secure or error-free. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We do not sell, trade, or rent your e-mail or phone number to anyone. We use outside shipping companies to ship orders (UPS) and a credit card processing company to bill users for goods and services. These companies may receive personally identifiable information to help us process your order. Shipping companies will not retain share, store or use personally identifiable information for any secondary purposes. To keep personal identifiable information that you provide via this Site accurate, current and complete, please contact us and we will take appropriate steps to update or correct such information in our possession, or to delete your information from our contact list. This site may contain links or references to other websites to which this Privacy Policy does not apply. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on the Site. We encourage you to read the Privacy Policy of every website you visit. You may opt-out of receiving future Op-In communications from Alyssa Ashley when you register at the Site or otherwise provide your contact information to the Site. You may change your preferences at any time by revising your profile by clicking the “unsubscribe” link at the bottom of any e-mail Opt-In communication you receive from us and following the instructions provided therein.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web-site. We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered.

Conditions of Use - Information About Your Order

 Viewing and Check Orders

An e-mail message is sent to you when your order is received. If, after the appropriate processing time has elapsed, you have not received your merchandise, please e-mail us at customer service, (marilynd@ipdfragrance.com ). We will make every effort to respond to your e-mail by the next business day.

Order Changes or Cancellations

If you need to change or cancel an order, contact our customer service department, or phone us at: 1-866-591-5745, to check your order status. Please note that IPD Inc. processes your orders electronically. Your order may be in transit within hours after you press the "Send order" button. Orders cannot be cancelled or changed if merchandise has been shipped.

Returns or Exchanges

Our goal for alyssaashley.com is to ensure that you are completely satisfied with your purchase.

1. We are happy to make exchanges or a  refund provided that the product has not been used or damaged. Please return your merchandise in its original condition, with a copy of the sales invoice, within 30 days for a full refund, exchange or credit - you decide.

2. Contact us by email at: marilynd@ipdfragrance.com or by phone (1-866-591-5745), TOLL FREE. We can be reached Monday-Friday 8:00 A.M. - 4:00 P.M, Eastern Standard Time.

3. If you would like to exchange the product, please ensure you write down the return address that you want product shipped to.

4. Pack the approved product in a box and please return items by “ground mail” to the address that we provide to you. Sorry, we cannot accept collect returns. Shipping charges are not refundable. However, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.

5. Exchanges in most cases will be sent back to you without additional shipping charges.

6. At IPD Inc., we want to make sure you are happy long after you have received your goods. Should you need any assistance with your purchase, our trained customer service staff will be pleased to assist you. Please contact us by marilynd@ipdfragrance.com or by phone (1-866-591-5745).

Thank you for shopping at the alyssaashley.com

IPD Canada Inc.

4 Oldmill Road

Ancaster, Ontario L9G 5E2

905-304-5745 Phone

905-304-0290 Fax

 

 

 

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