At alyssaashley.com, our goal is to make your shopping experience safe, convenient and worry-free. Our privacy and security programs make sure that every transaction made at alyssaashley.com is safe and secure. Your privacy is our priority. We are committed to protecting your privacy at all times, in all situations.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web-site. We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered.
Conditions of Use - Information About Your Order
Viewing and Check Orders
An e-mail message is sent to you when your order is received. If, after the appropriate processing time has elapsed, you have not received your merchandise, please e-mail us at customer service, (email@example.com ). We will make every effort to respond to your e-mail by the next business day.
Order Changes or Cancellations
If you need to change or cancel an order, contact our customer service department, or phone us at: 1-866-591-5745, to check your order status. Please note that IPD Inc. processes your orders electronically. Your order may be in transit within hours after you press the "Send order" button. Orders cannot be cancelled or changed if merchandise has been shipped.
Returns or Exchanges
Our goal for alyssaashley.com is to ensure that you are completely satisfied with your purchase.
1. We are happy to make exchanges or a refund provided that the product has not been used or damaged. Please return your merchandise in its original condition, with a copy of the sales invoice, within 30 days for a full refund, exchange or credit - you decide.
2. Contact us by email at: firstname.lastname@example.org or by phone (1-866-591-5745), TOLL FREE. We can be reached Monday-Friday 8:00 A.M. - 4:00 P.M, Eastern Standard Time.
3. If you would like to exchange the product, please ensure you write down the return address that you want product shipped to.
4. Pack the approved product in a box and please return items by “ground mail” to the address that we provide to you. Sorry, we cannot accept collect returns. Shipping charges are not refundable. However, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.
5. Exchanges in most cases will be sent back to you without additional shipping charges.
6. At IPD Inc., we want to make sure you are happy long after you have received your goods. Should you need any assistance with your purchase, our trained customer service staff will be pleased to assist you. Please contact us by email@example.com or by phone (1-866-591-5745).
Thank you for shopping at the alyssaashley.com
IPD Canada Inc.
4 Oldmill Road
Ancaster, Ontario L9G 5E2